Hey, my name is Ryan and I am a current tenant living at Haven Kansas City apartments. I would highly recommend not living here if you are looking for a place with staff that Will fill out the report form. I moved in back in August and within the first two months had already had to report bug incident. Little did I know coming in, but the building that I lived in was completely infested with fruit flies and roaches. The maintenance later Confirmed on video that everyone in our building has these issues and has to fight it. since August maintenance or pest control together has come three times. I have been requesting it since August and the first time pest control ever came was the last few weeks. It is really just sad and I do want to encourage you to move elsewhere, especially if you have a child! Ring documentation of them not coming to maintenance requests. The first week I had moved in there was a family with a child Somewhat running out of an apartment packing. I checked on them to make sure they are OK and the family told me that they would be definitely pressing charges because throughout the year they had been there, There had been multiple incidents of the water being off and them not Telling anyone. I thought thatâs ridiculous, these things are going to be taken Care of, but unfortunately, I was wrong. About halfway through my Lease the water was shut off for about a day and a half. We then the next day received a forged date document with proof on our ring, that said hey, we are going to have the water off this day Backdated To the days before that. To give you an idea of how it has been so far I talked to my neighbor and he has a pet rat that he talks to in his Apartment. I went in and took a video for my parents to show that I am talking to staff, they admit to the fact that they had been talking to me But somehow they had never been putting in my bug request and we were not on the schedule for it. I thought I must be hearing things wrong. It is all the way in July at this point. But no, the manager and the front desk lady looked me in the eyes telling me they were going to get It taken care of and never did so until I asked for printed proof of them. They then, when I tried to call, told me that I wasnât allowed to tape them In the future now and that they would kick my parents out if they tried to walk in and talk to them about what we done for our health. The day that she came to my apartment to check and see how things were done, and the day I tried to call, to talk To her about my lease and issues, I was given the same exact words.â I donât have to take this.â I think that should say enough about what my experience has been like honestly, but feel free to keep reading Me and my Roommate are both moved out now Because we could no longer able to eat in the kitchen with one cabinet full of roaches and one Full of flies. Along with that, we have had a maintenance request in on our fridge That is leaking water everywhere and making our food moldy. We finally got the manager to come look, at After a while of bothering her And despite the fact that I had no food because of my kitchen looked me In the eyes and said, shouldnât you guys try not keeping food in here. On call in the minute before she hung up with me, she said that maintenance was completely done, but it was leaking water last night when I was there so I wonder if itâs the same thing again. There is not a lot of reasons you should move in here despite the little bit they take off for rent. I am paying two rents just so I donât have to live there. I did not move in with my parents. I am making do and working as Much as I can. I have lived in my car for some months, but never had a living experience worse than this, and that should say something. Not to mention now that I am finally trying to leave. They are trying to charge me for all the issues that they refuse to fix $300 in total.
Ryan Hageman
September 02, 2025
