I lived at Haven for 15 months and if I hadn't signed that long of a lease to save a bit of money, I would have left much sooner. I lived in two units there. The first unit was a one bedroom that had several issues. The sewer emptied outside my window so that any fecal matter ended up there and it constantly smelled. The apartment was wired incorrectly which caused me to be without power for 48 hours although I was expected to use one appliance at a time for the weekend so that it didn't set anything on fire. They provided a "temporary fix" so I hope that does not affect the next tenant. The dishwasher stopped working 2x that I can remember. I once came home to a snake inside of an apartment. The front AND back gate never worked which was part of why I chose to live in a gated community. The front one would make screeching noises and not let anyone in, which I was made aware of when I moved in by another tenant but when I approached the front desk they claimed to have never heard of this problem. I would come home after working on weekends and the gate would be stuck partway open, all the way open or would just not come open at all.
When I approached this with the front desk they let me know it would be $3k to break my lease. Obviously I did not have that. They let me know I could move upstairs with a waived moving fee, but that then my rent would be higher. I chose to move into a 2 bedroom because I figured at least if i was miserable I could have extra space. I continued to have issues here (although less aggressive than the issues encountered at the first place) where my dryer never dried, the heat and air worked depending on the day, & the dishwasher wouldn't deploy soap. Again, these issues were petty in comparison to the first apartment but then an ice storm happened and we didn't have a back gate for months and the first one rarely worked. I would've rated the place 1 star, but the maintenance staff was very great and I loved Morgan who used to work at the front desk until they were bought out.
This brings me to my last and most frustrating point as it is the most recent. Before the change in staff, I verbally let staff know I would be moving out. Although I understand that I should have said something in writing, the courteous thing to do would have been to say "be sure to send that in writing". As that staff is gone, I expected some sort of grace however instead I was made to pay an increased rate at an additional rate. Knowing how unhappy I was and how awful my experience had been with this complex so far I expected a little more.
Given the choice and what I know now, especially for the price I would never rent here again.
Tayanna Daliese
February 27, 2018
