I’ve only been here for 6 days, so this is just my first days of experience here. At first, I was nervous because I felt misled into choosing a lower floor apartment when I was under the impression I was choosing a main floor apartment. I moved from out of town, and all of my stuff and help were here, so I figured it might be okay. The “professional cleaners” they use had left quite a mess on the ceilings and the toilet wasn’t fully cleaned up. Can’t fault the complex for that, though. The office staff is absolutely fantastic! There were multiple repairs needing to be made, but the maintenance crew has been timely and professional every time they have come. I had a wet spot on my carpet for days, and when I wasn’t home, the carpet company came and cleaned up the spot. It was still wet and smelly when I got home. I had to tell the staff at least 5 or 6 times about this issue before the maintenance team came in, and I made sure I’d be home when they did. He did a great job and replaced the line that needed replacing, and the carpet company was asked to come back that same day! The carpet guy was really receptive to my concerns and lifted up the carpet, and sprayed it with disenfectant. He even checked out the possible mold build up in my bathroom. Even after that, the maintenance staff came in to check it promptly! Karen, Marlena, Rachael, Larissa, and all of the staff have been incredibly understanding and kind through all of the issues and my personal concerns with this unit. They really seem to want to make sure I can call this place home. The staff would definitely get 5 stars! I am happy with the apartment, however, and the layout is awesome!
The maintenance staff has been absolutely incredible! They installed a peephole in my front door without me even asking, and have come to take care of every concern I’ve brought to the office’s attention. The office staff is absolutely fabulous as well! I feel like I can unpack and make this place home now!
Angela Smith
June 22, 2018
