AVOID THIS PLACE AT ALL COSTS!!! I reluctantly moved in because it was the only place available near the time of my previous lease's end date. Anita was very nice, but I was told a lot of things that turned out to be untrue. I was told the apartment was throughly cleaned and that if I needed anything fixed I could call the office. As I started unpacking, I saw broken glass behind the stool, random strains of hair all over the walls, a rusty nail in the bedroom, and the kitchen cabinets were filty inside! There was a gas like smell that she said was from the paint. I started having headaches and called the office multiple times to have them look into but didn't get a response. I ultimately called Spire and then maintenance decided to swing by when they saw the Spire truck. It was some type of sewage leak coming from the water heater, but maintenance just shoved a dirty rag into the hole behind the water heater. They never actually fixed the problem!!!
The "security gate" was broken all the time. On one occasion, the closest gate to me wouldn't open, so we had to drive around to the other side of the complex. There was a shooting next to my apartment building and they finally decided to fix the gate. It worked for about a week and then never again. When combine the sound of constant gunshots, busy highways, and paper thin walls, you won't get many nights of peaceful sleep. Or peace of mind when THEY MOVE YOUR CAR WITHOUT TELLING YOU!!! Apparently they had to repave the parking lot and instead of knocking, calling, texting, emailing, or even leaving a note on everyone's door, they just moved everyone's car to another parking lot! I called the office multiple to locate my car so I wouldn't be late for work and no one answered! I eventually had to flagged down a maintenance guy, who helped me find it. A little heads up would've been nice, but I guess common sense isn't common.
Luckily, I read reviews before moving out and wasn't thrown off by the $130 "cleaning" fee. However, they tried to charge me extra for not turning in my keys even though I turned them in days before my lease ended. Then, they tried to charge me for a utility bill that was already paid for. I called them to clear up the issue and was told it would take 60 days to receive my security deposit, even though the lease (and law) says 30 days. So I waited another 30 days and was told that only Vivian could help because she was the one who collected my keys. After calling multiple times, I finally got Vivian who told me to email proof that it was paid so she could forward it to her manager. I call again when I hadn't gotten any updates and was told to email the proof again. After 5 months of constantly calling and emailing, I still HAVEN'T GOTTEN MY DEPOSIT back. So I'm earning it by warning others of the Haven nightmare. Save your time and money!!!! They changed their name, but not their ability to be decent human beings.
Green Music
November 18, 2023
