MOST RECENT & LAST UPDATE: They have let go all the ladies people had been complaining about for years (finally). I spoke with the potential new management during my check out 3/31/25, she seems very passionate about getting the complex back together and is doing well tackling the mess that was left for her. Hopefully things look up from here.
I was a resident here for 2 years. They REFUSED to give me information to make a formal complaint to someone higher up. But during my 2nd year here I searched & found Andrew Nevins as a higher up regional manager and got in contact with him. He was doing well overseeing the property and management was getting it together for a bit there. Maybe a month or so of good communication but as soon as he left it dropped back off.
Security gate is STILL BROKEN. Cars are STILL being broken into/stolen. I have had to invest in extra security measures for my car just because I live here.
Maintenance and the office have poor communication, and they blame each other whenever you ask about why the timeframe of your request being fixed took so long.
There was only one time management ever reached out to me about my complaints: âSooo, whatâs your problem?â was genuinely the first question Ms. Anita asked me on the phone one day. Professionalism goes out the window once theyâre sick of you holding them accountable.
They send out texts about paying rent and doing sweeps to âmake sure your unit/patio is presentable,â while the wood is rotten & thereâs nails sticking out... ? The buildings and walkways outside are filthy⦠?
There are SIMPLE solutions that would mitigate the amount of complaints they receive on the daily, but what do I know! Iâve also voiced it to them multiple times, that residents would take care of the complex if we saw management doing it. But weâre not even seeing that. Make it make sense please
Communication is THE main skill needed when working in management; itâs very disappointing that itâs so hard to receive. And when it is, you regret reaching out in the first place. Well Iâm sorry for being âone of thoseâ residents but Iâm also not. I get this ainât the Four Seasons but I do not ask for anything that is not already part of their OWN standards they set for us. Nobody forced yâall to work at a place you donât enjoy & thereâs no need to project that onto us when itâs literally your JOB to assist. I was going to wait until I left to give a review but these women are twice my age with 0 professional skills and that is just absolutely insane to me. Donât bother with the generic apology message to this review itâs inauthentic & outdated w/ no improvement. How are you gonna say âplease reach out to usâ but the reason we here is because the phone stays unanswered⦠Itâs reviews from YEARS ago that say the same things reviews from today do. These bad reviews are going to pile up until yâall are either out of a job or fired, whatâs not making sense about that? Thereâs a sense of pride you should have in any job you do.. the women managing Haven right now have 0.
Talia Zook
February 06, 2024
